Frequently Asked Questions

How does Encarte work?

Encarte is a free tool that lets you check out from any website one click. By adding our Chrome Extension, you'll see a tab on the right side of your screen. Once you're ready to buy, simply click on the tab to activate Encarte. Some sites will allow you to check out your cart, while others will only let you buy the item you're currently viewing. You can also track your orders by clicking the Chrome Extension in the top right corner.

Is my credit card information safe?

Yes! Encarte partners with Stripe to securely store your billing information. That means your information is safely stored in the same vault as startups like Uber, Lyft, and AirBnB. Encarte can never read or share your credit card information.

When you want to make a purchase, we automatically bill your card using a non identifiable token, then create a virtual card which we share with your merchant. During the entire Encarte checkout process, your credit card information never exchanges hands and sits safely in a PCI-DSS secured vault.

How do I return things I bought using Encarte?

If you'd like to process a return, simply inquire from within the chrome extension, or reply to any of our automated emails. One of our purchase specialists will reach out with all of the relevant information, as well as assist you in generating a return label.

What stores do Encarte support?

Encarte supports most e-commerce stores! If there is one that we don't currently support that you would like us to, drop us a note at

Does Encarte work on mobile devices?

Unfortunately, Encarte currently only works on desktop Chrome browsers due to Google’s restriction on mobile extensions. While we have a few ideas for building our mobile platform, we are currently focused on building the best shopping experience for the desktop.

Does Encarte work on [x]?

Our team is hard at work to expand Encarte to as many stores as possible! Don’t support your favorite store yet? Send us an email at to let us know!

Other questions?

If you need additional assistance, or simply want to let us know your thoughts, feel free to send an email to and we'll get back to you ASAP.